This client is a Cameroonian distributor based in Switzerland, with extensive experience in sourcing packaging equipment for the African and European markets. He maintains close cooperation with downstream coffee processors, providing suitable equipment based on their actual production needs.
Previously, this client had purchased a rotary granule packaging machine from Taizy. Due to business growth and feedback from end-users, he decided to upgrade and replace his existing equipment and contacted us again to seek a more suitable powder filling machine.
Customer’s requirements
As a long-standing customer with whom we frequently collaborate, he directly and clearly answered the basic questions regarding the machine order and specified his requirements:
Basic questions for ordering the powder filling machine
- Packaging material: Coffee powder
- Packaging weight range: 10-30 grams per bag
- Packaging bag type: Back-seal bag
Specific requirements for the powder filler
- Requires stable filling accuracy and performance superior to previous equipment.
- Clear packaging bag size design, easy to replace the bag former.
- Requires a certain level of cost control, as this equipment will be resold to downstream customers.
As a distributor, the customer is particularly concerned with the equipment’s versatility, spare parts availability, and long-term usability, rather than excessive customization.
Taizy solution: TZ-320 Powder filling machine
After technical evaluation and communication, we recommended the TZ-320 powder filling machine, a mature and widely used model suitable for packaging fine powders such as coffee powder, flour, and spices.
Finally, he ordered 2 units of coffee powder filling machines. And each machine includes: a hopper, a packaging machine body, an English PLC touch screen, a photoelectric tracking system, a toolbox, and one set of standard spare parts (cutting blades, heating tubes, temperature sensor wires, relays, film traction wheels)
In addition, the customer ordered two extra forming devices for each machine.
Customization and commercial support
This order did not require complex customization. However, to ensure the precise metering of 10-30 grams of coffee powder, we customized the screw feeder according to the customer’s required filling range.
As a long-standing customer, this client has negotiated prices with us multiple times. To support this long-term partnership, Taize Company provided:
- Special discounted pricing.
- An additional 4 forming devices (bag makers), increasing sales flexibility for different bag sizes.
Initially, the customer requested more accessories to be listed on the proforma invoice. After reconsideration, he decided to keep only the forming devices, which better suited his actual sales needs. This adjustment was completed smoothly without any delays.
How to become a Taizy distributor?
Taizy is a professional manufacturer of food processing and packaging equipment, offering a wide range of packaging machines, filling lines, and complete food processing solutions.
We have been serving the African, European, Southeast Asian, and Middle Eastern markets for many years, and our products are particularly suitable for wholesalers, project developers, and equipment distributors looking to establish stable business relationships.
You don’t need to be a technical expert. Taizy provides: equipment selection suggestions, parameter confirmation and configuration recommendations, application analysis, and complete solution design. You handle the customers, and we handle the technology.
In addition, we offer transparent pricing, factory-direct quality control, discounts for both new and returning customers, and a permanent supply of spare parts.
If you are looking for a reliable long-term partner, please contact us for the latest machine information and pricing!
